Booking Terms & Conditions

The Dutch Barn – the following terms apply: “owner” or “we” shall mean Sophie and Andrew Edmondson. “You” or “your” shall mean the individual who made the booking

YOUR BOOKING

When we issue our written confirmation to you we enter into a contract with you, the party leader, which is subject to these Booking Conditions. The party leader will assume responsibility for the whole party and the compliance with these rules by all party members. The owners have the right to refuse any booking prior to the issue of our written confirmation, and if we do this we will tell you in writing and promptly refund any money you have paid us. When your confirmation is received, the details must be checked carefully & if anything is not correct you should tell us immediately. You may not add to the party size stated on your booking form without prior consent from the owners. The accommodation is booked strictly on the basis that it is used for holiday accommodation only and there is no right to remain on the property after the expiration of the rental period. You must be at least 21 years old when you book your accommodation.

PAYING FOR YOUR ACCOMMODATION

A deposit of 20% of the booking price is payable at the time of booking. Bookings can only be regarded as firm when the full deposit has been received and written confirmation issued. The balance of the booking cost must be received by us no later than 30 days before your arrival date. If the balance of payment is not received by the stated date, the dates will be marketed again and the deposit forfeited. If you book less than 30 days before the arrival date, payment of the total cost, including the breakage deposit is due straight away. If your bank returns your payment to us unpaid, we reserve the right to make an administration charge of £25.

CANCELLATION OF BOOKING BY YOU

If you need to cancel your booking you must contact the owners as soon as possible in writing. The booking deposit is non-refundable. However, we will make every effort to re-let the property once formal cancellation has been received, and if we are able to re-let at the same price, the balance will be refunded to you. If we are only able to re-let at a reduced price, the reduced balance will be refunded. If we are unable to re-let, the full balance will remain payable by you. It is recommended that you take out cancellation insurance within your own travel insurance policy to protect you against cancellation due to ill-health, bereavement etc, as the above refund terms are non-negotiable.

CORONAVIRUS UPDATE

If Coronavirus legislation prevents you from legally staying with us, then you will be entitled to your choice of a refund or credit. You will also be able to postpone your booking to a later date (subject to availability) with the guest responsible for paying the difference for a week attracting a higher tariff or being credited the difference for a week with a lower tariff.

CHANGING THE DATE OF YOUR BOOKING

We will do our best to move your booking from one date to another and to minimise the cost of doing so. If you wish to change the booking date, you will have to cancel the original booking and the normal cancellation policy will prevail unless the property is re-let to another party.

CANCELLATION OF BOOKING BY US

In the unlikely event of cancellation of the reservation due to unavailability of the accommodation, the owner will endeavour to provide suitable alternative accommodation. In these circumstances, if the alternative accommodation offered is not acceptable to you, we will provide a full refund of the rental paid.

DAMAGE TO PROPERTY

(For breakages) Any lost, damaged or stolen items will be paid for in full. You should report any deficiency which you notice on arrival and any which occurs during your stay. Where appropriate, you will be liable to pay the replacement cost of the item broken, lost or damaged. There will be a £50 administration charge, if an item is stolen or the accommodation has been misused.

ACCIDENTS, INJURY AND PERSONAL PROPERTY

The owners shall have no liability to you for the death or personal injury to you or any member of your party. Please remember this is a working farm. You should not enter farm buildings or storage areas, and it is your responsibility to make your children aware of the potential dangers and to make sure they are supervised at all times. You must not enter the farm or farmland beyond the grass and woodland spinney areas of the property. It is your responsibility to ensure the safe storage of cleaning materials, particularly in the presence of children. You are expected to take all reasonable care of the accomodation, including ensuring that it is fully secured when leaving it. No windows should be left open and all locks must be secure. No liability to you is accepted in respect of damage to or loss of your belongings.

ADVERTISING

The owners have taken every care to ensure the accuracy of property descriptions in their literature, advertising, web sites, etc. However, changes to the details may be necessary from time to time and the owners reserve the right to make any changes without notice. Where changes are fundamental to a booking, notification will be made in writing. Occasionally, problems mean that some facilities or services become unavailable, and if this is the case we will tell you as soon as reasonably practical after we have been made aware of the situation.

DURING YOUR STAY

You can arrive at your accommodation after 4pm on the start date of your booking and you must vacate the property by 10:00am on the last day. The owner is entitled to refuse to hand over to you or to repossess the accommodation if they reasonably believe that any damage is likely to be caused by you or your party, and can repossess the accommodation if damage has been caused. You cannot allow more people than you have booked to stay in the accommodation. You may not carry out any form of trade or business from the property, nor may you sub-let any part of the buildings. The properties are entirely non-smoking and candles are not permitted to be lit inside. The use of the accommodation includes council tax, electricity, water heating, underfloor heating, bed linen and towels, use of digital colour TV and wi-fi broadband. Towels are supplied but are strictly for use within the accommodation and must not be removed.

We ask that you follow government guidelines with regards to hand washing whilst staying at the cottages along with maintaining cleanliness by using the anti-bacterial spray provided in the kitchens.

PETS

Are not accepted.

CLEANING ON DEPARTURE & ADDITIONAL CLEANING

You agree to keep the accommodation clean and tidy as found and leave the accommodation in a similar condition. It would be a great help if, on departure: cookers and ovens are clean and fat-free; floors are vacuumed, crockery and cutlery washed and put away; obvious spills and stains removed & furniture moved back to original positions. Bins should be emptied into wheelie bins and recycling placed in the appropriate containers.

If an additional clean is required before the 7th day an additional charge of £50 per 1 bed apartment, £75 per 2 bedroom apartment & £100 for 3 bedroomed houses.

PROBLEMS AND COMPLAINTS

If you are not entirely satisfied with the accommodation offered, you must contact the owners immediately, and every effort will be made to resolve the problem. If the situation cannot be resolved to the satisfaction of both parties, the owner will attend as soon as possible to inspect the property. The owner will not consider claims for problems notified to them after the hire period has ended.

STATUTORY RIGHTS

This does not affect your statutory rights.